At gse smart iptv, we provide a digital subscription service.
Please read this Refund Policy carefully before purchasing.
By completing a purchase, you agree to the terms below.
1. Digital Service Acknowledgment
Our service is delivered digitally.
Once access details are provided, the service is considered activated and used.
For this reason, refunds are not guaranteed after activation.
2. Situations Where Refunds Are Not Provided
Refunds will not be issued for the following reasons:
- Change of mind after purchase
- Device incompatibility or limitations
- Internet connection issues
- ISP blocking, throttling, or regional restrictions
- Incorrect setup or failure to follow instructions
- Temporary interruptions or buffering
- Channel, category, or content changes
- Subscription expiration
- Violation of our Terms of Service
These situations are outside our direct control and are not considered service faults.
3. When a Refund May Be Considered
A refund may be considered only if:
- Access was not delivered, or
- The service is confirmed to be unusable due to an issue on our side, and
- You contacted support and allowed reasonable time for troubleshooting
All refund decisions are made after review and at our discretion.
4. Trials & Testing
If a trial or test option is available, it is the customer’s responsibility to use it before purchasing a subscription.
Trials are provided for testing purposes only and do not guarantee perfect performance in all conditions.
5. Payment Disputes & Chargebacks
Initiating a chargeback or payment dispute without contacting us first may result in:
- Immediate suspension of access
- Permanent loss of service
We encourage customers to contact support first so issues can be reviewed and resolved properly.
6. Approved Refund Processing
If a refund is approved:
- It will be processed using the original payment method
- Processing time depends on the payment provider and may take several business days
7. Acceptance of This Policy
By completing your purchase, you confirm that:
- You understand this is a digital subscription service
- You accept this Refund Policy
- You waive the right to a refund except as outlined above
8. Contact Information
For refund-related questions, contact:
support@gsesmartiptvpro.com